Use the protected workspace
When reporting a tracking issue, include the AWB, time of the request and a concise description. Do not send passwords, tokens or secret keys.
Contact
Talk to us about the workflow you want to improve.
Pilot access, shipment tracking feedback and integration conversations are being coordinated directly with selected forwarding teams.
Invitation-only pilot
Explore aiXuberance with your forwarding team.
Existing pilot users can enter the protected workspace now. Other teams with an existing business relationship should use their usual onboarding contact while public enquiries are being prepared.
Open pilot workspaceResponsible reporting
Existing pilot organisations should use their established onboarding contact and place “Security” in the subject or first line.
Read security guidance →Tracking first
The initial product focuses on supported AWB tracking and retained shipment knowledge. Other workflows are being introduced in phases.